Legal notice

Seller
UPPER HOUSE Co., Ltd.

Chief Operating Officer
Joy Yasumatsu

Postal Code
150-0034

Address
8-9 Daikanyama-cho, Shibuya-ku, Tokyo, Japan
Ryuou Building 6F

Fees Other Than Product Price
■Shipping Fee (Sagawa Express)
Standard shipping fee is 1,650 yen (tax included) for all areas except Okinawa Prefecture.
* For Okinawa Prefecture, the shipping fee is 3,620 yen (tax included). Please note this.

Valid Application Period
While the product is listed on the website

Defective Products
If you receive a product different from your order, or if a product arrives damaged or defective, please contact us using the contact form as soon as possible.
We will reach out to you, and after confirming the condition of the item, we will process exchanges, refunds, or other appropriate solutions (we will cover the bank transfer fees for refunds).
Please contact us within 7 days of receiving your order if you received the wrong item or a damaged product.
Refunds for credit card payments will follow the procedures of your card issuer.

Order Quantity
You may order a minimum of 1 unit.

Delivery Timeline
We will ship your order within 5 business days of the order confirmation date.
Please note that we cannot specify a delivery date for your order.
* If we are delayed for any reason, we will contact you via email in advance.

Payment Method
Credit Card Payment

Payment Deadline
For credit card orders, payment will be processed at the time of order placement.

Order Cancellation
We do not accept order cancellations made for customer convenience.

Return Deadline
We only accept returns for defective products.
Please contact us via the contact form within 7 days of receiving your order, and include the reason for the defect in your email message.

Return Shipping Fees
Return shipping fees for orders canceled for customer convenience will be covered by the customer. If the return is due to a defective product or incorrect order, we will cover the shipping fees.

Service Name
SAIB Japan Online Shop

Phone Number
03–6809-0889
(Customer support hours: Monday to Friday, 10:00 AM to 5:00 PM. Closed on national holidays)

Public Email Address
info@upperhouse.co.jp

Website Address
http://www.upperhouse.co.jp